Support

Discreet, professional help for clients and families.

Contact us

The fastest way to reach our support team is by email:

support@sobrietycompanion.com

We aim to respond within 1 business day (Monday–Friday, 9am–5pm ET), and within 2 business days on weekends and U.S. holidays.

Common help topics

Account & sign-in

• Trouble signing in or resetting your password
• Updating your email, phone number, or profile
• Verifying your identity
• Closing or deleting your account

Booking a Sober Companion

• Finding a vetted companion near you (in-person)
• Scheduling a secure video session
• Cancelling or rescheduling an appointment
• Travel, sober transport, intervention, and multi-day bookings
• Requesting 24/7 sober-sitting for yourself or a loved one

Payments & billing

• Updating your payment method
• Receipts, invoices, and billing questions
• Refund requests
• Companion travel reimbursements (see Terms § 13)

Technical issues

• App crashes, errors, or update problems
• Audio/video troubleshooting for sessions
• Notification issues
• Reporting a bug

Safety & trust

• Reporting inappropriate behavior or a Terms violation
• Privacy and confidentiality questions (see Privacy Policy)
• Companion vetting, credentials, and verification

Companion applications

Sober Companions and Recovery Specialists may apply through the mobile or web app.

Helpful links

• Frequently Asked Questions
• Privacy Policy
• Terms of Service